Terms of service.

By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our website or placing an order. If you do not agree to these Terms and Conditions, you should not use the Site.

1. Acceptance of Terms

By using the Site, making a purchase, or accessing any content or services on our website, you agree to comply with and be legally bound by these Terms and Conditions. We reserve the right to modify these Terms and Conditions at any time, and any changes will be effective upon posting on the website. It is your responsibility to check this page periodically for updates.

2. User Registration and Account

To use certain features of the Site, you may be required to create an account. You agree to provide accurate, current, and complete information when registering for an account and agree to update your information if necessary. You are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account.

3. Products and Orders

  • Product Availability: All products listed on the Site are subject to availability. We make every effort to ensure product availability, but there may be cases where items are out of stock or unavailable due to high demand.
  • Pricing: Prices for products on the Site are listed in [Currency] and may be subject to change without notice. Shipping costs, taxes, and other fees are additional and will be added at checkout.
  • Order Acceptance: By placing an order, you make an offer to purchase products under these Terms and Conditions. We reserve the right to accept or decline your order at any time for reasons including, but not limited to, product availability, pricing errors, or issues with payment processing. If we decline your order, we will notify you and issue a refund if necessary.
  • Order Cancellation: We may cancel your order if there is an error in processing, a payment issue, or if the product is unavailable. You can also request to cancel an order before it is processed. Please contact our customer support team immediately if you need to cancel an order.

4. Payment and Billing

  • Payment Methods: We accept payments via major credit/debit cards, PayPal, and other methods supported by our payment providers (Stripe and PayPal). Payment is due at the time of purchase.
  • Billing Information: You agree to provide accurate billing information, including your name, address, and payment details. You authorize us to charge your selected payment method for the total amount of your order, including shipping and taxes.

5. Shipping and Delivery

  • Domestic Shipping via Australia Post (Flat Rate: $12.95): All domestic orders are shipped via Australia Post. Estimated delivery time is 5-7 business days, depending on your location. You will receive a tracking number to monitor your parcel’s journey.
  • Express Domestic Shipping via Australia Post (Flat Rate: $15.95): Need it faster? Choose Express Shipping with Australia Post for delivery within 2-3 business days. You will receive a tracking number for real-time updates.
  • Pickup in Sydney CBD Only: We offer the option to pick up your order in Sydney’s Central Business District (CBD). Please contact us to arrange a suitable time for pickup.

6. Returns and Refunds

  • Return Policy: We do not offer refunds or accept returns for change of mind, including satisfaction guarantees, as everyone’s skin is unique and results may vary.
  • Damaged or Incorrect Items: If you receive damaged or incorrect items, please email us within 7 days of delivery. To initiate a return, please include clear photos of the damaged goods along with your order details. Any return postage fees will be the responsibility of the buyer.
  • Once we receive your return, please allow 3-5 business days for our team to inspect the items. After inspection, we will process a refund to your original payment method, if applicable.

For all return inquiries, please contact us at: orders@bibowithme.com

Thank you for your understanding and support!

7. Intellectual Property

  • Copyright and Trademarks: All content on the Site, including text, images, graphics, logos, and product names, are the property of BIBO With Me and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from the Site without prior written consent from us.
  • User Content: By submitting any content (such as reviews, comments, or images) to the Site, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and distribute your content in connection with the Site.

8. Prohibited Conduct

When using the Site, you agree not to:

  • Engage in any fraudulent, abusive, or unlawful conduct.
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity.
  • Violate any applicable laws or regulations.
  • Interfere with or disrupt the Site, servers, or networks connected to the Site.

9. Limitation of Liability

To the fullest extent permitted by law, BIBO With Me will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or any products purchased from the Site. Our liability is limited to the amount you paid for the product or service in question.

10. Indemnification

You agree to indemnify, defend, and hold harmless BIBO With Me, its employees, agents, and affiliates from any and all claims, damages, losses, liabilities, or expenses (including legal fees) arising from your use of the Site, violation of these Terms and Conditions, or violation of any third-party rights.

11. Privacy and Data Protection

Your use of the Site is governed by our [Privacy Policy], which explains how we collect, use, and protect your personal data.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of [Insert Jurisdiction]. Any disputes arising from your use of the Site or purchase of products will be resolved through binding arbitration in [Insert Location], unless prohibited by law.

13. Termination

We reserve the right to suspend or terminate your access to the Site at any time, with or without cause, and without notice, if we believe you have violated these Terms and Conditions.

14. Miscellaneous

  • Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  • Entire Agreement: These Terms and Conditions constitute the entire agreement between you and BIBO With Me with respect to your use of the Site and supersede any prior agreements or understandings.

15. Contact Us

If you have any questions about these Terms and Conditions or need assistance with your order, please contact us.